How to install both the Proxxi Voltage App & Proxxi Hub App and other requirements for installation
The Proxxi Voltage App
The Proxxi Voltage App is available for iOS and Android. The app will allow the user interact with your Proxxi Voltage device, including: adjusting settings, muting alerts, powering down, sync data, update wristband firmware, and more.
The Proxxi Voltage App can only interact with one Proxxi Voltage Wristband at a time and vis versa, so we recommend pairing only with the device that only you will be using.
The first time that you use the app it will take you through the onboarding process that includes app login. The user can log into either app using any mobile device, however they will need to enter your mobile number into the app to complete the login (as a verification code will be sent via text). The user can use the mobile number from a different mobile device than the one that they are using to interact with the mobile app. For example, they can use the Proxxi Voltage App on your iPad, but use their Android mobile number to complete the verification.
Installing the app
For iOS (Apple) devices, iOS 13.0 or higher is required. For Android devices, Android 5.0 or higher is required.
Scan the QR code with your mobile device to go directly to the Proxxi Voltage App installation page, search "Proxxi Voltage" in the Apple App Store or Google Play Store, or follow this URL for Android or this URL for iOS.
The Proxxi Hub App
The Proxxi Hub App allows the user to manage your organization’s Proxxi Voltage devices without putting the onus on their team. With the app, the user can sync wristband data and update firmware on multiple Proxxi Voltage wristbands at the same time.
The user does not need to log into the mobile app to use the syncing of firmware update features. App login does not require text verification.
Installing the app
The Proxxi Hub App is available for iOS only. iOS 16.0 or higher is required.
To install the app, search "Proxxi Hub" in the Apple App Store or follow this URL for iOS.
General Information (All Apps)
Connectivity requirements
Bluetooth is required for all app use. Make sure the Bluetooth on your mobile device is active and that the app is given permission to use Bluetooth (this will be requested during the login process).
An active internet connection to initially install the app and to use some of the app features (either Wi-Fi or cellular data).
Updating the app
The app update for the mobile app should be automatic. However, if your device has not automatically updated the app to the newest version, you can follow these instructions for iOS and these instructions for Android.
App location requirement
During the login process you will be asked to allow Proxxi to access the device's location. Proxxi is not actually recording or tracking your device's location, however this is required to connect with the Bluetooth on an some devices. Please ensure that you allow for the app to use location.