Data could be missing from the dashboard for a variety of reasons, but each of them is resolved very quickly
To see data on the Dashboard, the Proxxi Voltage Wristband must be first synced using either the Proxxi Voltage App or Proxxi Hub App.
If wristbands have not been synced recently, their data will not be available.
To resolve the issue, either adjust the date range selected or ask your team sync the wristbands.
Additional Troubleshooting Steps
If the wristbands have been synced recently, check the below:
- BROWSER: We recommend using Chrome, Safari, or Firefox for the best results. The Dashboard is not compatible with Internet Explorer.
- CACHED DATA: Cache data can result in out-of-date data displaying on the dashboard. You can opt to only clear the cache for this page or for your whole browser.
- INTERNET: Some organizations have firewalls in place which may impede the Dashboard from loading. If you are using company internet, try using a different internet instead (such as home or mobile data)
If none of these steps resolve your issue, please contact Proxxi Support