When charging, the Voltage wristband will occasionally cause the charger to crash, turning the charger off. Our team is building a new firmware version for the wristband that will prevent this crash from occurring.
When charging, the Voltage wristband will occasionally cause the charger to crash, turning the charger off. This can result in the wristband having a fully drained battery the next day (as the wristband sits on the charger, but does not charge).
Proxxi's Next Steps
Our team is going to be building a new firmware version for the wristband that will prevent this crash from occurring. Unfortunately, this is not a quick process, and will likely take around a month for it to be built and tested before it can be released to your team in the field.
Impact on User Experience
The good news is that it does not impact any wristband functionality, as far as sensing electric fields and alerting goes - it only impacts the charger and causes it to shut down. This means that you can continue to use the wristband in the field.
How Do You Know When This Has Occurred?
You will know this issue has occurred when you find your wristband has not been charged despite being on the charger. The wristband may have no battery charge (does not show any flashing battery indicator) or have a low charge (showing amber or red on the battery indicator).
You may also notice if you try to connect your wristband with the mobile app, but the mobile app cannot find the wristband.
Preventing and Fixing the Issue When It Occurs
To prevent this issue, you should always check to ensure the LED on the charging cradle is showing a steady white light when the wristband is plugged in.
If the LED is rapidly blinking:
- Remove the band and re-insert it to ensure that it is properly seated
- If the issue continues to persist, disconnect the charger from the power for 30 seconds and repeat the above
If you ever find it has shut down while charging, you can:
- Unplug the charger for 30+ seconds
- Plug the charger back in
- Connect the wristband to the charger
- Allow the wristband to charge (full charge in 3-4 hours, but it can be used before then)