Wristband FAQs
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      3. Wristband FAQs

      Installing custom settings

      If you organization is deploying custom settings, you will need to connect to the Proxxi Voltage App in order to complete the setting installation

      Installing Custom Settings

      On the latest firmware and app versions, custom settings are installed automatically when you connect your wristband with the Proxxi Voltage App (as long as your mobile device is connected to the internet)

      1. Confirm that you are on the latest version of the app
        1. Android v2.8.10 or higher, iOS v1.7.11 or higher
        2. If your app requires manual update, please follow these instructions for Android and these instructions for iOS
      2. Connect the wristband with the app
        1. If you have not previously connected the app and wristband, you will need to install and log into the app
      3. Confirm that you have an internet connection and allow wristband to sync
      4. Check that wristband is on the latest firmware
        1. v24.003 or higher

      IMPORTANT:

      Users who are enabled with custom settings should only pair the Proxxi Voltage App with custom settings wristbands. Users who are intended to have standard settings should only pair with standard settings wristbands.

      Do Not Pair Custom Settings Apps with Standard Settings Wristbands

      • If you pair your Proxxi Voltage App with a wristband that is not intended to have custom settings, the wristband will attempt to install the custom settings, but may not be successful. This can cause safety issues for users, as the settings in the app may not reflect the settings on the wristband

      Do Not Pair Standard Settings Apps with Custom Settings Wristbands

      • If an app/user that does not have custom settings pairs with a custom setting wristband, the wristband will attempt to install the standard settings, but may not be successful. This can cause safety issues for users, as the settings in the app may not reflect the settings on the wristband

      Ensure New Users Log in with the Correct Setting-Type Wristband

      • If a custom settings wristband is when logging in a new user, they will automatically have the custom settings available. They will still need to power down and back on the wristband
      • If a standard settings wristband is when logging in a new user, they will automatically have the standard settings available. They will not need to power down and back on the wristband

      At this time the Proxxi Hub App cannot be used to install custom settings